I went to their Pandan outlet on Christmas day and talked to Mr Hayden. Mr Hayden was kind enough and helped us to get the furniture delivered on 26th December. Without his help, we would never knew when we could get our furniture. We thank you Mr Hayden.

But, unfortunately in the morning 4 days after while we still in the Cavenzi’s bed, half awake, suddenly our bed collapsed! Luckily nobody was hurt. We found that the wood to made the bed’s frame were broke into pieces. The quality of the wood was so bad that it was like the same wood for making the cheap tooth picks, it can be easily tear of. Now, we also doubt on even the quality of their products. Someone could be injured when the bed collapsed! Luckily we were not given the bed to elder people to sleep on it.

This time we have problem to get them come to repair the bed. Call several times and nobody answered the phone. When we got some one answered, they said they will call back because the person-in-charge was out for lunch. We have called twice and now is 3pm and still nobody call back. Their person-in-touch takes more than 1 hour for lunch break. We are very feed up with their terrible service and we wonder when will them send people come and repair the bed.

We feel like we have been cheated by this Cavenzi. We wish we can quickly get rid of this bad luck!

I bought a bedroom set during their promotion period in December and the salesgirl promised to delivery the furniture 2 weeks after the date of purchase. What shocking me was, I called them 1 day before the actual delivery date just wanted to confirm roughly the time the furniture will reach my house.
Surprisingly, the lady told me that she could not give me an answer for that. She said the driver will call.

Thats fine, the next day I was patiently waited for the call and so excited about the arrival of the new furniture but I started to lost my patience when the clock was showing that it was about 5:00pm and yet I got no call from them. So, I called to the shop and again I was shocked and given a very negative answer and the guy talked like my order was never keyed-in in their system.

In my mind I thought, Are they miss out my order??? You answer me. He told me that he would arrange the delivery to another day which means I had to wait for another 3 days. What made me really mad was, they called me on the next day and again told me that the delivery had to be postponed, again, to a later date. I had to wait longer and longer and longer.

Conclusion is I waited for almost a month in order to get the furniture. Can you imagine that if it was the furniture that you bought for your new house or it’s a gift to some one that you care a lot?????

I did insisted to get my furniture after the first time they changed the date but they gave a lot of excuses and made it sounds like it was an impossible mission for them to get me the furniture.

After such a big disappointment, I have totally lost faith and trust in Cavenzi.

Cavenzi or not? You make your own judgement.