Thanks for your concern. Appreciate it very much.
Yes, after what I had to go through with PHILIMORE, I will of course read the contract thoroughly and properly! No more bullshit! In the 1st place went to PHILIMORE because they have ISO should be good going to a big company but now I still go back to a small company. Easier to deal with. Feel so cheated with PHILIMORE and the salary we pay for the maids there are higher but quality of maid not good at all.
Good Luck to you too!

Hi, i shared alomost what you’ve gone through with this agency PHILIMORE. I can understand how you feel and my advise to you is to seek Tribunal Office for assistant if you ever feel that this agency has been practising unfairly to you as a consumer. If you need more info on the procedures, i can advise you further.

MOUSECHEE,

I am happy to hear that you’ve had a very pleaseant experience hiring maid from PHILIMORE. You may be the 1 out of 10 employer who considered LUCKY to have been provided with such good quality maids and satisfactory customer service from PHILIMORE.

I can understand as a happy customer like you, you would stand up to speak up on behalf of PHILIMORE. One thing, you must know is that you’ve not gone through or experienced the scenario that i myself and other writers do. You definately would not understand and feel the way we does. I wouldn’t say that you are wrong and i am not admiting that i am biased. Surprisingly, this agency acted like nobody’s business though a relative of mine is working in the agency as a counselor and MOUSECHEE, you need not to mentioned several times that you are not related to PHILIMORE if you are really NOT.

As a customer, we pay for the services rendered and i certainly knew my rights as a consumer. If ever a company acted unfairly or being misleading, i would definately stand up to protect my rights and interest.

For your information, i deal with Madam Fiona Kok from PHILIMORE, Old Klang Road branch. Not too sure is she the same CSO as you mentioned. If yes, i am totally in doubt as why is she providing such an excellent service to you but not to me. Is it because you’re a business people and i am just an ordinary salary earner? Are you trying to say that they are selective towards their customers and that a salary earner like me do not required such services and attention as rendered to you? Who is biased then????

I paid as much as much as other customers do and this is definately not the right way for an ‘ISO’ company to practice and excercise their function in this manner.

Till to date, my case with PHILIMORE has yet to settle and they have failed to provide any solution and respond to my request though i’ve write in several times to their management. My point of view, PHILIMORE simply buying time just to get a new employer to take the maid before closing my fail and that they can charge the new employer the same fees as what i’ve paid (RM9200) and guess what, they dont lose any single cents but they earn double in return. What a nice money maker agency!

I’ve seek Tribunal to adjudicate my case and my hearing is around the corner. I was shocked to learned that there were over hundreds of customers filing for claims against PHILIMORE and no other agencies! WOW! If my case is just my side of story, well lets just keep an eye and see whats going to happen.

All the best to you, MOUSECHEE.

JL,

Its good to hear that you’ve found an alternative way to solve your maid’s problem and just an advise to you. Try to read through and understand the agreement or so called ‘CONTRACT’ before you ever sign up with any agency. Do make some comparison and see which best suits you. This is to protect your respective rights and interest as a consumer (too much maid agencies out there conning money) and i’m pretty sure you would not want to go through any unforseen circumstances in the future. Do not falls into trap from agencies saying that they run their own training camp in overseas and that their maids are all well-trained. This are bullshits!

Good Luck!

Don’t get the wrong idea. This is my first time getting a Filipina maid and I am sure that they are much more educated than the other foreign maids. Since after hearing so many cases for bad reviews, one would need to be careful. Therefore it is exactly like a working environment for an employer and employee which I would also put my shoes into hers as I definitely wouldn’t want an employer to mistreat me as well. You read that she is not getting an off day, but I didn’t mentioned that she is not getting off day to go out on her own but she is getting an off day once a week by resting at home or going out with us as a family. So do not assume and most employers just would like to safe guard as some maids do think that they are here for a holiday and does not commit whole heartily with their job. I am not saying that all are bad and in fact I have seen some really really good ones and that is why we have decided to employ one to see if we are able to work together in my home environment. It is the same for staff working in an office, if you cannot get use to the environment or workload you wouldn’t be happy working there. So of course the employer and employee have to have this probation period to test it out.
By laying out the rules and regulations as guidelines at the beginning, it is exactly like a contract for a job description of what the employer expects from an employee and if the employee is not agreeable from the beginning then don’t take up the job and it will safe time for everyone.
I am aware that she is human too and my timetable for her is more on what day to do what as some things need not be clean daily but once every week and on the weekends for saturday and sunday, there is nothing much for her to do. And of course if she does her work well, there will be a bonus or an increment in her salary just like any working office.
So please, do not assume from what you are reading and start bombarding for no reason. My worse experience at the moment comes from my Cambodian maid. She is so relax that she sleeps more than 12 hours a day.
Also not everyone is as lucky to get a good maid. and you have to agree that not all Filipina maids have the right attitude when it comes to work, this is just based on a normal human being depending on their attitude. Same goes for any human being, if you do not have a right mind set & good attitude then of course whatever you do, you will not be able to succeed.